Shipping policy

Effective Date: February 22, 2026

Thank you for shopping with ZOZA Beauty Co. Please review our shipping policy carefully before placing your order.

1. Order Processing Time

All orders require up to 7 business days to process before shipment.
Business days are Monday–Friday, excluding holidays.
Orders placed on weekends or holidays will begin processing the next business day.
Processing time is separate from shipping time.
Once your order has shipped, you will receive a confirmation email with tracking information.

ZOZA Beauty Co is not responsible for delays caused by high order volume, carrier delays, weather, or other circumstances beyond our control.

2. Shipping Time & Delivery

Shipping times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times are provided by the carrier and are not guaranteed.

ZOZA Beauty Co is not responsible for:

3. Incorrect Addresses

Customers are responsible for entering accurate shipping information.

If an incorrect address is provided:

We are not responsible for lost packages.
Reshipping fees may apply.
Orders returned to us due to incorrect address may incur additional shipping charges.
Orders cannot be modified once processing has begun.

4. Lost or Stolen Packages

ZOZA Beauty Co is not responsible for packages marked as delivered by the shipping carrier.

If your package is marked delivered but not received, you must contact the carrier directly to file a claim.

5. Risk of Loss

Risk of loss transfers to the customer once the package is delivered to the shipping carrier.

6. Order Delays

We reserve the right to extend processing times during:

Customers will be notified of significant delays when possible.

If you have any questions regarding shipping, please contact:

ZOZA Beauty Co
support@zozabeautyco.com